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An informational meeting was held between representatives of the Department of Environmental Supervision and the Office of the Public Defender of Consumer Interests
An informational meeting was held between representatives of the Department of Environmental Supervision and the Office of the Public Defender of Consumer Interests.
The meeting was attended by Giorgi Ramishvili, Deputy Head of the Department of Environmental Supervision.
Gvantsa Chkheidze, Communications Ombudsman, spoke about the Office’s activities, achievements and current challenges, as well as the importance of raising consumer awareness in the telecommunications sector. She also highlighted the objectives of the Office’s projects, “Know Your Rights in the Field of Communications” and “Mobile Office.”
Participants were also provided with information on consumer rights, companies’ obligations, the procedures for reviewing complaints and applications, and the time limits established by law.
Gvantsa Chkheidze emphasized the importance of cooperation with the Department of Environmental Supervision, within the framework of which the Office of the Public Defender of Consumer Interests receives, where necessary, information from the Department on the results of express measurements conducted at mobile communications radio stations.
The meeting was interactive, with questions addressing current issues related to telecommunications services.
